Lead the Customer Support Team of a Startup

Mailscale

دبي
دائم
دوام كامل

قبل 11 يوم

At Mailscale, we're helping businesses to grow and be seen by sending more emails.We care about customers.A lot actually.Our bold vision is to create a 5-star hotel experience for them.An experience that gets them to feel understood and taken care of.To achieve this, we need talented leaders just like you :)Does this excite you?Tasks

Lead, hire and manage a support team.
Develop, implement and improve support strategies and KPIs.
Maintain & Improve support documentation and processes.

Requirements

Proven experience in customer support or similar roles.
Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
Strong communication and leadership skills.
Empathy and passion for customer service.

Benefits

Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
Growth: Advance your career in an exciting, fast-growing startup.
Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
Flexibility: Enjoy a flexible work setup focused on outcomes.

MailscaleWe’re all just one email away.From our dream job, customer, mentor and life-changing opportunity.At Mailscale, we enable businesses to use email as a marketing channel at scale.As a result, our customers are finally being seen.

Mailscale

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